Privacy Policy

At Hugs & Stitches Ltd., your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us. Our website is hosted on Wix.com, which provides the online platform that allows us to display our products and process orders.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Your name, postal address, email address, and phone number
Order details and any personalisation notes you provide
Payment information (processed securely through Wix Payments, PayPal, or Stripe – we do not store your card details)
Any communication or enquiries you send to us
Technical data such as your IP address, browser type, and usage patterns (collected automatically through cookies and analytics tools)

2. How We Use Your Information

We collect and use your information to:

Process and deliver your order
Communicate with you about your purchase or enquiry
Provide customer support
Improve our website, products, and services
Comply with legal, accounting, or regulatory obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. How Wix Handles Your Data

Our website is hosted by Wix.com Ltd., which provides us with a secure e-commerce platform. Your data may be stored through Wix’s data storage, databases, and general Wix applications. Wix stores your data on secure servers behind a firewall.

Wix may process your data on our behalf to support website functionality and order management. You can learn more by viewing Wix’s Privacy Policy here: https://www.wix.com/about/privacy

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies may also be used by Wix and third-party services such as Google Analytics.

You can manage or disable cookies at any time through your browser settings, though some site features may not function properly without them.

5. Storing Your Information

We store your personal data securely and only for as long as necessary to fulfil your order, provide customer service, or meet legal obligations.

Digital records are stored on password-protected systems.
Paper records (if used) are kept securely and destroyed when no longer needed.

6. Your Rights

Under UK data protection law (GDPR), you have the right to:

Request access to the personal data we hold about you
Ask for corrections to inaccurate or incomplete data
Request deletion of your data (where legally permissible)
Withdraw consent for certain processing activities

To exercise any of these rights, please contact us at the email address below.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 info@hugs-stitches.co.uk
📍 Hugs & Stitches Ltd. 37 Balata Way, Burton on Trent, DE13 0TY

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business practices or legal obligations. Any updates will be published on this page, with the revised date shown at the top.