Fault report form

We’re really sorry to hear that you’re not completely satisfied with your memory keepsake.

Every piece we create at Hugs and Stitches is made with great care, and it matters to us that you feel happy with what you receive.

If something isn’t quite right, we’d like the opportunity to look into this for you and see how we can help.

We aim to resolve any concerns fairly and in line with our Terms & Conditions and Refund Policy.

Please complete the form below and include clear photographs showing the issue you are unhappy with.

Once we’ve reviewed the details, we’ll be in touch to discuss the next steps and work towards an appropriate resolution together.

Thank you for bringing this to our attention and for giving us the chance to put things right.

Please allow up to 5 business days for a response.

First and last name

Date you received your memory keepsake

Description of the fault or the issue you are unhappy with.

Contact information (phone and / or email address)

Upload at least one clear photo of the issue

Upload at least one photo

Upload a second photo (optional)

I have read and understood the terms and conditions.View Terms and Conditions

I have read and understood the refund policy.View Refund Policy